provider computer use and patient satisfaction
a small study was just published as a research letter looking at the impact on patient satisfaction when providers use computers in the exam room (see computer use and pt satisfaction jamainternmed2015 in dropbox, or doi:10.1001/jamainternmed. 2015.6186.). this was an observational study done from Nov 2011 to Nov 2013 in an academic safety-net public hospital in San Francisco. details: --47 patients (mean age 56.5, 55% women, 57% Hispanic/17% African-American/15% Asian/6% white, 55% primary Spanish speakers, 54% with high school education or less, 30% with inadequate health literacy as determined by their ability to fill out medical forms), and 39 clinicians (mean age 43.7, 64% women, 72% in primary care, 72% MDs, mean 13.9 years since getting professional degree) --provider- patient relationship was <1 year in 16%, 1-5 years in 54% and >5 years in 30%. --mean visit length was 24.6 minu...